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Terms & Conditions


Please allow up to 20 days for your order to be delivered.

Refunds & Exchange Policy

If you change your mind about the merchandise, we do not have to give you a refund. If the Betoota Advocate merchandise has major problem, you can choose a refund or exchange. A major problem includes where the merchandise:

  • has a problem that would have stopped you from buying it if you had known about the problem;

  • is unsafe; 

  • is significantly different from the description;

  • doesn’t do what we said it would, or what you asked for and can’t be easily fixed. 

You can also choose to keep the merchandise if it has a major problem, we’ll just compensate you for any drop in value.

If the problem is not major, we will repair the merchandise within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

Should you make an error when ordering online, we do offer “change of mind” returns and will gladly exchange your item for the item you intended to purchase.

The returned item must be unopened and inits original saleable condition. You are responsible for the shipping and additional postage charges.

"Change of mind" includes purchases you have made in error; eg accidentally ordered the wrong size or colour, items that don't fit the way that you would like or unwanted gifts.

It is the responsibility of the purchaser to make sure all addresses and contact details are correct that the time of purchase. Any extra freight charges incurred through an incorrectly addressed package are the responsibility of the purchaser. 

If the problem is not major, we will repair the merchandise within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

You must keep a copy of your receipt. 

Privacy Statement

What information do we collect about you?

We collect the information you give us about yourself, such as your name, telephone number, street address and email address.

What do we do with your information?

We use your information to conduct our business. For example, if you’ve ordered a t-shirt, we’ll use your name and street address to deliver it to you. Or if you ask us a question, we use your telephone number or email address to reply to your query. We’ll also add you to our mailing database so you can hear all about the products and services we offer. Of course, you can unsubscribe at any time. You just need to let us know.

Any questions?

Just get in touch. We’d love to hear from you. You can email us.